Payment for Services
St. John Health System is committed to providing the finest, most comprehensive care to more than 100,000 patients each year. St. John utilizes the skills of highly qualified physicians and health care providers along with the latest medical equipment and technology. In order to continue our tradition of medical excellence and compassionate care, we must be diligent in our efforts to receive payment for services, while remaining sensitive to the needs of those who are unable to pay.
As a patient of St. John Medical Center, we can better serve you by knowing how you plan to pay for your medical services or how we may guide you in applying for financial assistance. Your responsibility is to cooperate by providing insurance information, including Medicare and Medicaid coverage, prior to receiving services. We will file your bill with your insurance company or the appropriate Medicare/Medicaid agency. Once we have received their payment, you will be responsible for all copayments, deductibles and amounts that are not covered.
To minimize billing for convenience items and for copayment amounts, St. John requests that you make a deposit for the following services:
• Patient requested private rooms
• Inpatient admissions
• Certain outpatient services
• Emergency department visits
When possible, we will attempt to notify you if a deposit is required and the amount. In the event that your insurance covers all or a portion of the deposit and there are no other outstanding account balances, you will receive a prompt refund of the excess payment.
We ask that you make payment arrangements in advance, when receiving non-emergent services. You may make arrangements by contacting St. John Medical Center’s business office at (918) 744-2900.
The following options are available before services are rendered and in the event you are unable to pay the balance on your account within 30 days after receiving your bill.
• Pay by check, cash or major credit card
• Make payments according to an agreed upon installment plan
• Apply for Medicaid benefits (also known as Title 19). Contact DHS provider worker assigned to St. John Medical Center at (918) 744-2679
• Apply for St. John’s Charity Care Program (prescreening for Medicaid eligibility is required, regardless of Medicaid’s determination)
If payment arrangements are not made in advance, you may also be contacted by a representative from Midland Professional Services, an agency contracted with St. John Health System for the purpose of helping patients file for public assistance and obtaining benefits for work-related injuries, motor vehicle accidents or other third-party sources. There is no charge to you for this service.